When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

When your employees feel the love, so will your customers—and it all starts with a great experience at work. There’s an old cliché in business: The customer is always right. But increasingly, business ...

The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...