CMS Wire

Microsoft Dynamics 365 Contact Center Is Now Generally Available

Dynamics 365 Customer Service Premium is available now for $195 per user/month. 2 Customers with existing Dynamics 365 Customer Service Enterprise licenses adopting Dynamics 365 Contact Center will ...
WinBuzzer

Microsoft Enhances Dynamics 365 With FetchXML Agent Routing

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
CMS Wire

Announcing Dynamics 365 Contact Center – a Copilot-First Cloud Contact Center to Transform Service Experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...
No Jitter

Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...
No Jitter

No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Microsoft Dynamic 365 Contact Center ...