For years, I resisted the exclamation point. In emails, I typed “Hi”; not “Hi!” “8:30”; not “8:30!” And “Disregard previous email. I found a large binder clip”; not “Disregard previous email!! I found ...

Smeal College of Business, Pennsylvania State University, and University of Southern California report that exclamation point use is widely read as feminine and shapes impressions of warmth, ...

Writing an email might seem like common sense—just type out what you want to say and hit send, right? But once your fingers hit the keyboard, things can get a little tricky. It’s not always the words ...

Priscilla Jensen’s review of “An Admirable Point: A Brief History of the Exclamation Mark!” by Florence Hazrat (Bookshelf, April 7) reminds me of something the novelist D. Keith Mano wrote in National ...

Business leaders and employees make dozens of communication choices each day, from what to say to how to say it. In a recent research paper, we (three academics) focus on one such small ...

I was scanning the first draft of an all-staff office memo I had written the other day, trying to strike the just-right balance between exuberance and self-dignity. I reserved the most scrutiny for my ...