Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

PARIS (Reuters) - Alcatel-Lucent plans to sell its Genesys call center software business to private equity group Permira for $1.5 billion in cash but will keep a larger, less profitable chunk of its ...

Aug 31 (Reuters) - Call center software maker Genesys said it would buy rival Interactive Intelligence Group Inc in a deal valued at about $1.4 billion. The $60.50 per share offer is at a 36 percent ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...