Imagine that you are working late to finish a quarterly report when, suddenly, your laptop freezes and crashes. You can’t finish your assignment, so you immediately submit a ticket to IT for a ...

Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced it has been named a Representative Vendor in the Gartner® research report Protect Your IT Service Desk ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

In today’s competitive job market, crafting a standout resume is crucial for securing a high-paying IT Help Desk position. Whether you’re a seasoned professional or a recent graduate, selecting an ...

In today’s competitive job market, crafting an impressive IT Help Desk resume is crucial for standing out and securing a six-figure career track. Whether you’re a seasoned professional or a recent ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

“A help desk is not a core competency of our IT organization. We realized it was hard to recruit, it was hard to retain, and our service wasn’t stellar to begin with as we started to grow. So, that ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

Minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Unless you have the right service desk technology, manual processing can bog down your resources.

While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

How do you future-proof your IT service desk when business growth is uncertain? Join this VB Spotlight to identify the tasks you should be automating to improve customer experience, decrease IT ...

APRIL 11, 2023, WASHINGTON D.C. -- Department of Justice Chief Information Officer Melinda Rogers speaks at the CrowdStrike Government Summit. The Justice Department’s chief information officer said ...