Marriott Corp. is fomenting a small revolution in customer service: It’s abolishing check-ins at the front desk. By this summer, customers at eight South Florida Marriott hotels from Palm Beach ...

One Marriott front desk employee is giving customers a look behind the curtain by showing how the computer system that facilitates the making and changing of reservations and check in works. In a ...

Starting next month, workers at the Coralville Marriott Hotel will begin upgrading the locks on all the hotel's 286 guest rooms. 'You can have a mobile key issued, and in essence you can check in ...

Marriott will launch a new feature on its app that will let guests make specific requests—more towels, extra toothpaste—with their mobile devices. The Mobile Request feature will be part of Marriott’s ...

The check-in service works by having Marriott Rewards members receive a push notification on their Apple iPhones or Android devices after 4 p.m. on the day before their arrival alerting them they can ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Gen Z leads the charge with 82% preferring apps and kiosks, while U.S. hotels embrace technology to meet evolving guest expectations NEW YORK, June 11, 2025 /PRNewswire/ -- The traditional hotel front ...