A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...

The PC helpdesk is the interactive interface between the IT department and your business. Mark Wheeler looks at the challenges involved in outsourcing the helpdesk. Calling the PC helpdesk to report a ...

SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...

Here is why Managed IT Services and Outsourced IT Support have become important. Both methods solve the business's IT ...

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers assume ...

Small businesses have many compelling reasons to outsource, including saving money, improving performance and avoiding recruitment headaches. Despite the obvious benefits, many businesses aren’t sure ...