I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

What's your favorite hotel perk: Is it the swanky gym, the fluffy pillows, the opulent spa? Or maybe it's the simple but luxurious treat that is room service. After all, once you've ordered an ...

The hospitality industry has spent the past decade chasing efficiency. What it often lost along the way was the guest experience.

South Korean car manufacturer Hyundai has started two pilot delivery service programs using autonomous robots at a hotel and a residential-commercial complex located in the outskirts of Seoul. Based ...

Maybe hotels should focus first on the basics, like getting on the cloud and ditching cable TV. But having fun products like robots is, at the very least, good for marketing. There are nearly 350 ...

If you happen to be a guest at Saratoga Casino Hotel and order room service overnight, you may meet someone new on the job: “Sara,” the room service robot. “Sara,” short for “Saratoga, was first ...