A woman came to see me complaining about feeling very stressed. There was a lot happening in her life on both work and home fronts. “I need to learn deep breathing or something!” she said. Maybe. But ...

With the extensive digitalization of B2B sales channels, effective customer experience (CX) has emerged as a fundamental factor of successful transformation and a significant point for gaining ...

Edgar Schein's theory defines culture through three levels: artifacts, espoused values, and basic assumptions that shape how organizations truly operate.