Utility companies and state officials are preparing for a forecasted ice storm that could bring down power lines and cause ...

Managers of electric grids say freezing temperatures and ice and snow could lead to power outages in many places, potentially ...

The steady accumulation of snow and freezing rain and a rise in demand for electricity can cause problems long after the sky ...

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...

According to the J.D. Power 2025 Sustainability Index electric utility customers are reporting increased awareness of their provider’s carbon reduction, clean energy and environmental initiatives. The ...

The start of a new month often brings familiar paperwork and, lately, a shock. Across the U.S., households are finding their electricity bills climbing higher than at any time in recent years. In ...

Forbes contributors publish independent expert analyses and insights. Robert Rapier is a chemical engineer covering the energy sector. Over the past month, friends, family, and acquaintances have ...

As part of its ongoing analysis of customer experience with residential utilities, J.D. Power tracks the average prices customers pay for electric, gas and water services nationwide. This average ...