Microsoft today blamed Xbox Live network account hacks on users’ gullibility, but evidence shows that in some cases the gaming service’s own support staff could be unwittingly helping hackers snare ...

Months after Xbox Live users began complaining of hacked accounts, Microsoft Corp. yesterday acknowledged that the service’s support staff is at fault, victims of “pretexting” calls by identity ...

User-reported problems with Xbox Live began to spike at about 2:15 p.m. ET Tuesday, according to monitoring site Downdetector. As of 2:25 p.m., more than 23,000 outage reports had been logged with the ...